Privacy policy

Privacy Policy

Last updated: 18 May 2026

FRTHR (“we”, “our”, “us”) operates this website and online store to provide products, services and a curated shopping experience.

Our store is hosted by Shopify, which enables us to provide our products and services to you. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, purchase from, or interact with FRTHR.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by payment providers)

  • Purchase and order history

Account & Transaction Information

Where applicable we may collect:

  • Account details and login information

  • Saved items, cart activity and preferences

  • Order history, returns, exchanges and cancellations

  • Customer support communications

Device & Usage Information

Information may automatically be collected including:

  • IP address

  • Browser and device information

  • Time zone

  • Website activity and interactions

  • Referral sources and analytics data

Cookies and similar technologies may be used.

How We Collect Information

We may collect information:

  • Directly from you when placing orders, subscribing, creating accounts or contacting us

  • Automatically through cookies, analytics and tracking technologies

  • Through service providers and platforms used to operate FRTHR

  • From marketing and advertising partners

How We Use Your Information

We use information to:

  • Process and fulfil orders

  • Arrange shipping and returns

  • Provide customer support

  • Improve our products and services

  • Personalise your shopping experience

  • Send order updates and notifications

  • Detect fraud and maintain security

  • Send marketing communications where consent is provided

  • Display advertising relevant to your interests

Marketing Communications

FRTHR may send:

  • Product launches

  • Promotions and offers

  • New gear releases

  • Brand and travel updates

You may unsubscribe at any time using the unsubscribe link in emails.

Even if you opt out of marketing, we may still send transactional communications relating to orders or account activity.

We use third-party platforms including Klaviyo for email marketing.

Shopify & Service Providers

FRTHR is hosted by Shopify.

Information submitted through our website may be processed by Shopify and related service providers to operate and improve our store experience.

We may share information with trusted providers including:

  • Shopify

  • Payment processors

  • Shipping and fulfilment partners

  • Analytics providers

  • Advertising platforms

  • Email marketing providers

We do not sell your personal information.

Cookies & Advertising

FRTHR uses cookies and related technologies to:

  • Improve website functionality

  • Remember preferences

  • Analyse performance

  • Deliver relevant advertising

Advertising partners may use information to provide personalised advertising experiences.

Cookie preferences can be managed through your browser settings.

International Transfers

As FRTHR works with international suppliers, fulfilment partners and service providers, your information may be transferred, processed or stored outside Australia.

Where required, reasonable measures will be taken to protect your information.

Data Retention

We retain information only as long as reasonably necessary to:

  • Fulfil orders

  • Maintain records

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements and policies

Security

We use reasonable technical and organisational measures to protect personal information.

However, no system or transmission method can guarantee absolute security.

Please avoid sending sensitive information through unsecured channels.

Your Rights

Depending on your location, you may have rights including:

  • Accessing information we hold

  • Correcting inaccurate information

  • Requesting deletion

  • Restricting processing

  • Requesting portability

  • Managing marketing preferences

We may verify identity before processing requests where required.

To exercise these rights contact:

gofrthr.official@gmail.com

Third-Party Websites

Our website may contain links to external websites.

FRTHR is not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

FRTHR does not knowingly collect information from children.

If you believe a child has provided information, please contact us.

Complaints

If you have concerns regarding how your information has been handled, please contact us.

You may also have the right to lodge complaints with applicable privacy or data protection authorities.

Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal or regulatory reasons.

Updated versions will be published on this page.

Contact

FRTHR
50 Mawsons Road, Beerwah QLD 4519 Australia
Email: gofrthr.official@gmail.com

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